Privacy Policy
At Zenviy, we believe that style should be effortless and your privacy should be absolute. This policy explains how we collect, use, and protect your information when you interact with our boutique.
1. Information We Collect
To ensure your Zenviy pieces reach you safely, we collect the following:
- Personal Identity: Name, contact number, and email address.
- Logistics Data: Shipping and billing addresses.
- Gifting Information: If you send a Zenviy piece as a gift, we collect the recipient’s name and address solely for delivery purposes.
- Technical Data: IP address and cookies to improve your browsing experience and remember your “Wishlist” items.
2. How We Use Your Data
We use your information to:
- Process Orders: Manage your purchase from the moment of checkout to the final delivery at your doorstep.
- Personalize Your Style: Send you updates on new minimalist collections or restocks that match your previous interests.
- Customer Support: Provide quick assistance regarding sizing, care instructions, or order tracking.
3. Payment Security
Your financial security is our priority.
- No Stored Data: Zenviy.store does not store your credit/debit card details on our servers.
- Encrypted Processing: All payments are processed through secure, third-party payment gateways that use industry-standard SSL encryption to protect your transaction.
4. Data Sharing & Third Parties
We never sell your data. We only share necessary information with:
- Courier Partners: To ensure your ornaments are delivered accurately.
- IT Services: To maintain the security and functionality of our website.
- Legal Requirements: Only when mandated by the laws of Pakistan or to protect our rights against fraudulent activity.
5. Cookies and Tracking
We use cookies to enhance your shopping journey. These allow us to remember what you’ve added to your cart and help us understand which designs our community loves the most. You can manage cookie settings through your browser at any time.
6. Your Rights
As a Zenviy customer, you have the right to:
- Access the personal data we hold about you.
- Request the correction of any inaccurate information.
- Opt-out of marketing emails by clicking the “Unsubscribe” link at any time.